ClickConnector
Customers can tell if your support team is stretched thin. (“Just between us, your vibes were off in the live chat.”)
From response times to knowledge management, it takes a ton of tech and manpower to keep up high-quality customer support as you scale.
That’s why you need a platform that combines AI technology to enhance your support team’s performance and drive conversions 24/7.
Say hello to ClickConnector.
TL;DR
Manage queries across communication channels from one organized inbox with built-in collaboration tools Train an AI customer support assistant on every aspect of your business and maintain CRM records automatically At-a-glance Best for Customer support Ecommerce Marketers Alternative to HelpScout Intercom Zendesk Integrations Facebook Instagram Shopify WordPress Zapier Features GDPR-compliant AI Overview ClickConnector is an AI-powered customer support platform that empowers your team with knowledge bases, chatbots, and omnichannel chats.
ClickConnector lets you manage all your inboxes in one place, accessing messages from Facebook, Instagram, WhatsApp, chat widgets, and emails.
From automations to notifications, there are tons of advanced features that help you collaborate while offering top-notch support.
You’ll get message scheduling and presets, follow-up and reply flagging, automatic translations, and writing assistance to speed through customer interactions.
Too busy to handle something yourself? You can transfer chats between team members to provide the support your customers need.
Unified inbox Access messages across communication channels from one inbox. Deliver awesome customer experiences by teaching an AI assistant everything there is to know about your business.
You can train the AI on your website, knowledge base, and brand, so it can instantly send relevant replies to any queries.
The AI assistant can even reference API docs and include images in its magic replies, which helps customers feel like they’re in expert hands.
And thanks to the no-code chat builder, it’s a cinch to create any conversation flow that fits the needs of your organization and your customers.
Conversation flow Train an AI assistant to provide excellent customer support. With ClickConnector, you can create self-service portals in one click—or just a few clicks if you want to customize the colors, text, and SEO.
You can host help centers on your own domain and even embed your self-service portal in a live chat widget.
Plus, you’ll be able to organize your support articles in collections to make them easy for customers to navigate, search, and access.
Help center Create custom self-service portals in a few clicks, with or without code. For the cherry on top, ClickConnector gives you real-time insights into site visitors, including their origin, current page, device, and visit duration.
Send visitors personalized messages to invite them to chat and lead them through your sales funnel.
You’ll even be able to update customer profiles automatically as you capture form submissions and browsing activity.
This platform integrates with Shopify, Zapier, WordPress, and more to access all your customer details in one place.
Live insights Monitor website visitors in real time and turn traffic into conversions. When you’re using smart technology, giving your customers the right answers is a piece of cake. (“Mmm, the sweet taste of success—I mean, support.”)
That’s why ClickConnector is packed with powerful AI tools that help you deliver five-star customer experiences with just one platform.
Keep your support top-tier.
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Supercharged Workspace for Support Heros! Extra Batteries Included ✨ Manage all your customer communication from one place for better visibility, control, and insights. View, track, monitor, analyze and collaborate on communication workflows with no hassle, so you can focus more on what’s important — Your customers.
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Tickets from Chat
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UNIBOX Multiple Channels. Single Inbox. All inboxes across all your communication channels are brought to one place. With Click Connector, you can connect with your customers wherever they are, from one place.
Access all chats from Facebook Messenger, Instagram, WhatsApp, live chat to emails from a single inbox. Take care of all your transactional and promotional messages in one spot while effortlessly switching between multiple channels. Maintain a continuous conversation keeping track of communication happening over different channels.
TAGS AND TAG GROUPS Organize Your Conversations With Labels Label your chats to easily understand the content of conversations at a glance. Click Connector’s tags and tag groups help you keep track of every conversation and generate reports to identify trends.
Categorize your Unibox with custom tags based on your requirements and preferences for easy filtering, searching, and analyzing. Group broadly-related tags to view different chat categories with similarities. Generate detailed reports with tag filters to get deeper insights into numbers, marketing campaigns ROI, performance, trends, and much more.
CUSTOM INBOXES Create Your Own Smart Inbox Set up custom inboxes to pull out conversations that matter to you the most at a given time—no more fumbling around trying to find chats. With Click Connector, building custom inboxes are only a few clicks away.
An inbox filtered with all your important chats, just a click away Filter conversations by user groups, message channels, tags, and many other options and save for quick access An inbox that suits the purpose of your team; product inquiries, holiday inquiries, special deal inquiries etc.
UNATTENDED CHAT ALERTS Get Notified About Unattended Chats Never keep your customers waiting ever again. Alert your agents upon a waiting chat available effectively so not a single opportunity to make a sale is missed.
Never miss a chat that is waiting for your reply Forget the fear of ghosting a customer unintentionally Easily identify chats that need attention amidst a giant cluster of chats
TRANSFER WORKFLOWS Collaborate and Conquer Direct conversation to and between different people to work simultaneously together. Get the right people and teams on the chat based on availability and expertise to provide the support that your customers are looking for.
Transfer chats to migrate the chat to another available, more specialized colleague. Transfer chats to managers to make decisions. Assign another user to handle chats when you are unavailable. Convey messages as one singular person on the client's end. Transfer chats based on user language to a proficient agent.
CHAT ROUTING Optimized Queueing for Faster Response Automatically assign the right chat to the right agent on the first go. Click Connector offers a range of advanced routing strategies that work best for your team
Provide an equal number of chats to all agents using the round-robin routing strategy. Invite agents to accept new chats based on their availability. When an agent does not accept a chat invitation, automatically transfer it to two more agents. Let agents pick chats that were missed by others from a central inbox. Route chats to the most available agents. Direct special issues to special teams with no hassle.
MESSAGE PRESETS Respond in a Gist! Save time with pre-created messages and respond to frequent questions quickly. With Click Connector, you don’t have to type the same message again and again.
Avoid wasting time repeating responses Let agents set up their agent-specific messages. Improve efficiency by speeding up conversations
CHAT WORKFLOWS Workflow Actions for Easy Management Perform message management actions in bulk. With Click Connector, time-saving bulk actions are a few clicks away.
Clear the clutter by closing conversations in bulk Stay organized by tagging conversations in bulk Transfer more than one conversation at a time to a more specialized agent to save time.
CRM Inbuilt CRM Keep your customer data organized to know your customers better. The CRM feature of Click Connector helps you store your customer data for easy access.
Store contact information in one place. Get to know your customers better; from their IP addresses and locations. Keep notes on important data for future marketing. Take notes for the team to understand the chat better.
SCHEDULED MESSAGES Plan Now. Send Later. With Click Connector, you don’t have to be there to press the ‘send’ button every single time you send a message.
Follow up with clients easily with automated follow-ups. Opt to auto-cancel the scheduled message if the customer replies before the scheduled time. Keep soon expiring deals and offers on customer radar with automated reminders.
ACTIVITY MONITORING Monitor Your Customer Activity Know where any web visitor is on your website right now. Get access to the web activity history of any customer at any time. All of this is only a click away if you have Click Connector’s live chat widget.
Understand what your customer is interested in and provide a personalized experience Impress your customers with products that complement their basket Experience as if you are guiding a customer in a physical showroom
MESSAGE SNEAK PEAK Resolve Queries with a Surprising Speed! Real-time viewing on what customers type even before they send the message. We make chat cleverer for you allowing you to make conversions faster
Let your customers know when you are typing Understand what the customer is thinking and surprise them by fast tracking service
CHAT GREETINGS Get Your Website a Concierge! Provide your customers with the excellent experience they deserve. Delight them with personalized greetings and banners to go with them.
Invite conversations that convert Personalize greetings based on the page the user is on Personalize greetings based on Google Campaigns
PRE CHAT FORMS Customizable Conversation Workflows Collect name and contact details about your customers to contact them back. Click Connector offers custom pre-chat forms to collect customer information easily.
Collect Email ID to connect with them later when agents are busy and unable to reply Send automated emails if the customer leaves your site after saying 'hi'
FAQS In-Built FAQs Give answers to the most frequent questions then and there. With In-Built FAQs, your customers don’t have to wait till an agent responds to them to get answers to their questions.
Cut down on waiting time for website visitors Let customers find the answers to their concerns and questions without having to wait for the agent's reply. Save agents' time responding to repeated queries
SHARED INBOX One Inbox For Everyone Work better together. Manage and monitor all chats in one place. The shared email feature offers a centralized inbox for all agent conversations.
Have many users use one shared email to contact customers Customer's replies will be directed back to the agent that initiated the conversation connect with Gmail or custom mail. Use Click Connector's Email Server if you have don't a domain
DARK MODE Strain-less. Easy on Eyes. Let agents customize their interface to reduce blue light exposure for minimized eye strain.
Enable agents to choose between light mode and dark mode as of their liking.
AUTOMATIC AWAY DETECTOR In-built Idle Detention Never keep your customers waiting. Know which agents are not available even if they forget to set their status to away.
Get available agents to initiate conversations Do your customer a favor by making sure they are not waiting for an unavailable agent Makes sure agents are not negatively reflected on reports
REPORTS Get Insights with Marketing Reports Automatically generate in-depth reports on leads, customers, campaigns and agents within minutes. Click Connector helps you understand what your chats tell you about your customers, marketing efforts and your own team.
Know where sales are high Understand underperforming products and services Improve promotions based on current market
REPORTS Monitor and Analyze Team Performance Know your team better than ever based on solid data. Click Connector helps you see everything about an individual agent and team performance from one place.
Recognize high performing Members Identify underperforming agents to provide the necessary support.
--- Lifetime Deal of ClickConnector ---
Get lifetime access to ClickConnector today!
Plans & features Deal terms & conditions Lifetime access to ClickConnector All future Team Plan (Tier 1) and Team+ (Tiers 2 and 3) Plan updates If Plan name changes, deal will be mapped to the new Plan name with all accompanying updates No codes, no stacking—just choose the plan that’s right for you You must activate your license within 60 days of purchase Ability to upgrade or downgrade between 3 license tiers GDPR compliant Only for new ClickConnector users who do not have existing accounts ClickConnecter branding removal occurs on chat widgets and portals Optional add-on: WhatsApp available for a monthly fee Optional add-on: Additional agent seats for $39 per user monthly award-badge 60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!
Features included in all plans Built-in CRM Workflow automation Connect channels to inbox (Facebook Messenger, Instagram, WhatsApp, live chat, and emails) Automated messages and follow-ups Omnichannel inbox and conversations Unlimited chatbots Unlimited history, chat triggers, and contacts Auto translate messages Conversation management features Zapier and ChatGTP integrations Share AppSumo Select
ClickConnector Lifetime deal Use this AI-powered support platform to improve your customer experience across channels
4.57 stars4.57 stars 7 reviews -93% $79 $1,188 Select a plan View plan details
License Tier 1 Buy now 60 day money-back guarantee. Try it out for 2 months to make sure it's right for you!
License Tier 1 One-time purchase of $79 All features above included 3 agent seats 400 conversations per month Unlimited chatbot messages per month 3 connections (channels) CNAME for knowledge base portals Removal of ClickConnector branding Buy now License Tier 2 One-time purchase of $189 All features above included 6 agent seats Unlimited conversations per month Unlimited chatbot messages per month 6 connections (channels) CNAME for knowledge base portals Removal of ClickConnector branding Buy now License Tier 3 One-time purchase of $499 All features above included 6 agent seats Unlimited conversations per month Unlimited chatbot messages per month 6 connections (channels) CNAME for knowledge base portals Removal of ClickConnector branding Agency master workspace Ability to resell accounts 3 Tier 1 sub-accounts (can be used for clients) Buy now From the founders Ruban_ClickConnector Click Connector clickconnector.com All posts September Product Updates 🚨 From the founder Company product and FAQ’s Helpful links Why Appsumo Launch YouTube Help center FAQs Product roadmap Founder's LinkedIn September Product Updates 🚨 You make us better! Thank you for all the feedback in the last 3 days. Here are a few updates for you!
🐞 Bug Fixes
Chat Widget Preview was not showing accurate colors even though the widget looked good.
The editor was not cleared when you created one article after the other.
Articles in the draft were shown to customers by the Magic Assistant.
Shopify Connection to existing workspace is not redirected correctly
The system load has been increasing during 90-minute windows every day (6am-7:30am GMT, 2am - 3:30am GMT, and 10:30am - 12 noon IST). As a result, you may have experienced slowness in the ClickConnector app. However, this issue has now been resolved.
⭐️ Improvements
- Chat Bot Builder is not faster than ever.
Few users noticed slowness when they created complicated chatbot flows (more than 30+ blocks). You should not be seeing any slowness on the chatbot builder from today
Chatbot quick replies are automatically trimmed by default (Unwanted whitespace is removed)
You can toggle on/off ClickConnector branding in the live chat widget
Improved Live Chat Installation Script that supports Google Tag Manager
Mobile Number Inputs in the dashboard would now automatically take your default country phone number prefix
Knowledge Base Buttons now support email links (mailto:abc@xyz.com)
If FB Authentication is blocked by your ad blocker or browser, we now display a warning banner.
The Live Chat Widget now supports Multi-line inputs
Live Chat Magic Assistant now retains the entire history before passing the chat to the support team
Copying from the Knowledge base would now append the page URL to the clipboard
Knowledge Base now supports SEO-friendly URLs
Improved Knowledge base interface in mobile devices
Syncing Facebook/Instagram conversations will not trigger routing anymore - This means, you’ll not be bombarded with notifications
The last Message timestamp on the conversation will not be updated by system-generated messages
🚀 New Releases & Other Updates
The desktop app is now available for all users (Beta)
New Chatbot Templates available for all
We have enabled Insider features for selected users. This would allow you to access to
Newsletter Campaign Module
Forms Module
Pipeline Module
Sequence Module
You’re welcome to try this and give feedback too! Please note that this is in the preview stage.
Happy ClickConnecting!
Read more Questions Reviews Questions & Reviews Search questions & reviews Keyword Search Questions(60) Reviews(7)
Sort by: Latest reply Hide all replies Showing 5 of 60 questions Please log in to ask a question.
Angelica369 Angelica369 Sept. 23, 2023, 9:28 p.m. | Deals Bought: 0 | Member Since: 08/02/23 Hello, I don't understand how the WhatsApp integration is? It is better not to offer something that does not have integration since the service is offered by a third party and we have to pay for it
Helpful 1 Link Hide replies 1 Ruban_ClickConnector Ruban_ClickConnector Creator Verified Purchaser Sept. 24, 2023, 5:49 a.m. | Member Since: 07/25/23 HI Angelica, The WA APIs are provided by a 3rd party for now (as we are not yet an official WA BSP). We are looking to get into Meta's BSP programme to provide this ourselves. Since there are customers who still need WA Integration, we have partnered up with 3rd parties to provide this feature.
I hope the above clarifies your question. Happy ClickConnecting
Helpful 1 Link Lizeth Lizeth Sept. 23, 2023, 9:17 p.m. | Deals Bought: 0 | Member Since: 09/23/23 Hello I have some questions 1 How to use it with pwa? 2 can I create a support ticket system? 3 Do you have any roadmap? 4 How many websites can I use the chatbot on? 5 can I connect it with the open ai api? 6 Can you change the chat widget and internal widgets? 7How can I put the Spanish language? 8 Can I show sections of my website in the chat? 9 can surveys be done? 10 Can you attach files in chat? 11 can you scrape my site to provide answers? thank you
Helpful 3 Link Hide replies 1 Ruban_ClickConnector Ruban_ClickConnector Creator Verified Purchaser Sept. 24, 2023, 1:44 p.m. | Member Since: 07/25/23 Hi Lizeth, Thank you for the questions.
1) I didn't understand your question here. Did you mean to ask how to install the ClickConnector PWA? If so, it's the usual PWA installing process and our support team will be happy to assist you
2) Yes you can 😀 . Here's a guide on it - https://www.youtube.com/watch?v=kq67PoyTAQ0&list=PLNVI4i6KZZ3n3EAsK2ujFhFf6I3CRibHl&index=12&t=3s&pp=gAQBiAQB
3) Yes. Our roadmap is is determined by our users, their feedbacks and their votes - We moved our roadmap inside the product to have a voting and commenting system. Please check https://kb.clickconnector.com/articles/what-is-your-roadmap-looking-like-fc89e0-41008 to understand where to find it in the product
4) Chatbots must be linked to a medium - In your case, a live chat widget can be installed in any number of sites that you want. The number of different live chat widgets that you can create is determined by the channel limit in your tier.
5) Magic Assistant already uses Open AI
6) I didn't understand this question. Can you elaborate more.
7) Yes. You can, Our Multi-language support for live chat widget is already built and going live in few days
8) I didn't understand this either. Can you elaborate more.
9) Surveys can be designed through Chatbot. - You can learn about designing chatbots in https://www.youtube.com/watch?v=sWlOnVsiTVY&list=PLNVI4i6KZZ3n3EAsK2ujFhFf6I3CRibHl&index=11&t=8s&pp=gAQBiAQB
10) Yes. Of course!
11) Yes. Our Knowledge Kit is designed for it. Learn more about Knowledge Kit here - https://www.youtube.com/watch?v=Qgok9bvatc4&list=PLNVI4i6KZZ3n3EAsK2ujFhFf6I3CRibHl&index=13&t=2s&pp=gAQBiAQB
I hope the above clarifies your questions. Happy ClickConnecting
Helpful 0 Link Nick369 Nick369 Sept. 23, 2023, 9:11 p.m. | Deals Bought: 102 | Member Since: 10/10/21 Hello, I am interested in purchasing your product but I am not very clear about the deal. 3, does a position refer to a brand? And is the connection some network? either (facebook, instagram, whatsapp) So if I have, for example, 6 clients I only have 1 connection to any social network? Thanks
Helpful 0 Link Hide replies 1 Ruban_ClickConnector Ruban_ClickConnector Creator Verified Purchaser Sept. 24, 2023, 1:52 p.m. | Member Since: 07/25/23 Hi Nick, Thank you for the interest in using ClickConnector.
1) I'm confused as to what you have meant by "position" - Where did you notice this word in our deal? 🤔 2) A connection refers to an account. If you need additional clarifications, please refer to https://kb.clickconnector.com/articles/what-is-a-channel-connection-fc89e0-440af. 3) If you have 6 clients, then ideally you should be creating 6 workspaces/sub-accounts for them (6 licenses) unless otherwise you are planning to reply all 6 clients's customers from same workspace
If you could elaborate a little more on how your business works and what you are trying to achieve, I'll be able to provide better feedback. Please feel free to reach out via Live Chat, and we'll be happy to help you decide.
I hope the above clarifies your question. Happy ClickConnecting
Helpful 0 Link kor44 kor44 Plus member Verified Purchaser Sept. 23, 2023, 5:19 p.m. | Deals Bought: 463 | Member Since: 03/10/20 This could be helpful - if we had Click Connect as a customer support base, and it could use other ChatApps such as Retune in some way too. Can you solution(s) facilitate a communication with other Bots built by other builders? Keen to see if something (on any level) can be done with Retune.so to take the customer support to higher levels as you excel in some areas and they excel too in some areas. :)
Helpful 0 Link Hide replies 1 Ruban_ClickConnector Ruban_ClickConnector Creator Verified Purchaser Sept. 24, 2023, 1:56 p.m. | Member Since: 07/25/23 Hi Kor, I'm note exactly sure if those apps allow deep integrations. However, we have a feature request item that allows you to write custom prompt for Magic Assistant. With this out, I don't see as to why you would need to integrate with other Chatbots (We have a good bot builder for flows, We have magic assistant, and soon we'll be having custom prompts).
We're open to suggestions and ideas. Happy ClickConnecting
Helpful 0 Link Creativo Creativo Sept. 23, 2023, 5:49 a.m. | Deals Bought: 0 | Member Since: 09/23/23 I see where you're coming from regarding the pricing of the Tier 3 Plan. Although it does offer several advanced features, the jump from Tier 2 to Tier 3 doesn't seem to match the increased cost, especially concerning the number of sub-accounts available for reselling. Considering that both plans offer the same amount of connections, the price difference is quite significant.
If ClickConnector were to increase the numbers for Tier 3, it would certainly justify the price and make it a much more attractive option. It's always important to ensure that we're getting the best value for our money.
Please, re-evaluate the Tier 3 Plan..
Helpful 5 Link Hide replies 3 Ruban_ClickConnector Ruban_ClickConnector Creator Verified Purchaser Sept. 23, 2023, 11:12 a.m. | Member Since: 07/25/23 Hey SumoLing 👋 Thanks for the feedback. Here's our justification for the pricing of Tier 3 - https://kb.clickconnector.com/articles/confused-on-app-sumo-tier-3-pricing-fc89e0-c1828
PS: We are increasing the connection limit in the upcoming week. Stay tuned.
I hope the above clarifies your concern. Happy ClickConnecting!
Helpful 2 Link Creativo Creativo Sept. 23, 2023, 3:55 p.m. | Deals Bought: 0 | Member Since: 09/23/23 Hi, how many connections will you add just to have an idea? so I can buy the max tier right a way.. Thanks
Helpful 0 Link Ruban_ClickConnector Ruban_ClickConnector Creator Verified Purchaser Sept. 24, 2023, 1:57 p.m. | Member Since: 07/25/23 Hey SumoLing, Please wait for the public announcements as I can't disclose it yet in public forums.
--- ClickConnector Regular ---
Affordable Plans for All For Startups and Growing Businesses
Team Designed for Startups and SMEs.
$99 /mo
Get Started WHAT'S INCLUDED All Support Kit Features Upto 3 Channels Upto 3 users 400 monthly monthly conversations 3 Active Chat bots 200 Knowledge Base Articles Team + For Startups that need more!
$249 /mo
Get Started WHAT'S INCLUDED All Support Kit Features Upto 6 Channels Upto 6 users Unlimited Conversations Unlimited Chat Bots Unlimited Articles LiveTranslate Business Everything you need to power your sales and support team
$499 /mo
Get Started WHAT'S INCLUDED All Support Kit Features Upto 10 Users Unlimited Channels Unlimited Conversations Unlimited Chat Bots Unlimited Articles Business + Automation and Workflows to get additional advantage
$799 /mo
Get Started WHAT'S INCLUDED All Support Kit Features Upto 20 users Unlimited Channels Unlimited Conversations Unlimited Chat Bots Unlimited Articles LiveTranslate ENTERPRISE PLAN Are you looking to fullfil your custom requirement and customize the software fo your need? Advanced Analytics (Insights) SSO Knowledge Base Consultation SLA rules Multilingual Help Center Multiple Help Centers Article reporting and insights 2-factor authentication Custom Integrations
Mobile Number Send notifications and reminders directly to your customer from Click Connector
WHAT'S INCLUDED 1 Phone Number
Two way communication
20 Minutes/Month
100 SMS/Month
$15 USD monthly
Official WhatsApp Business API Connection You will be able to send messages though Click Connector using the official APIs of whatsapp.
WHAT'S INCLUDED
- Phone Number Not Included
$49 USD monthly
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